Refund policy
Last updated: September 30, 2026
At Little Sleepy Raccoon, I want you to be happy with your purchase. Please read the information below carefully, as return and withdrawal rules differ for digital products and physical products.
Digital Crochet Patterns
Little Sleepy Raccoon crochet patterns are digital PDF products.
For digital content supplied electronically, consumers in the European Union generally have a 14-day right of withdrawal. However, this right may be lost once the supply of the digital content begins if the customer has expressly agreed to receive the digital content before the end of the withdrawal period, acknowledged the resulting loss of the right of withdrawal, and the applicable legal requirements have been fulfilled.
If these requirements have not been fulfilled, your statutory right of withdrawal remains unaffected.
If you experience a problem downloading your pattern, receive an incorrect file, or believe there is a problem with your order, please contact me. I will be happy to help.
Physical Products
For eligible physical products purchased online, consumers have the right to withdraw from the purchase within 14 days of receiving the product, without giving a reason.
To exercise your right of withdrawal, please contact me within 14 days of receiving your order.
After notifying me of your withdrawal, the product must be returned in accordance with the applicable withdrawal rules.
Returned products should be properly packaged and protected from damage during transport.
Unless otherwise required by law or agreed by me, the customer is responsible for the direct cost of returning the product.
Return Shipping
Please contact me before sending a return so I can provide you with the correct return instructions and return address.
Do not send returns to an address without contacting me first.
Refunds
Once the returned product has been received, the refund will be processed in accordance with applicable consumer law.
Where applicable, the original standard delivery cost will also be refunded. Additional costs resulting from choosing a more expensive delivery method than the standard option offered by the store are not refundable to the extent permitted by law.
Refunds will normally be issued using the original payment method.
Damaged, Incorrect or Defective Products
If your order arrives damaged, you receive the wrong product, or there is another problem with your order, please contact me as soon as possible.
Please include your order number and, where relevant, photographs showing the problem so I can help resolve it.
Your statutory rights relating to defective or non-conforming products remain unaffected.
Personalised or Made-to-Order Products
Certain physical products made according to the customer's specifications or clearly personalised may be excluded from the statutory right of withdrawal where permitted by applicable law.
If a product is personalised or made specifically to your requirements, this will be clearly stated on the product page before purchase.
How to Contact Me
To request a return, report a problem with your order or ask a question about this policy, please use the Contact page or email:
margaret@littlesleepyraccoon.com
Nothing in this policy limits or excludes any mandatory consumer rights available under applicable law.